John had to order some tracts and Bibles from the TBS this morning, he finds telephones really difficult, I wrote out what he needed and went through it with him before he ordered. Yet he nearly ordered 800 sets of 800 tracts, there was also a mix up with accounts and poor John was left feeling fraustrated and stupid. He also had to phone the bank for a new Church account cheque book, it was one of these automated services, he found it very hard to process and after he managed to get him through to an advisor he was put through to a second advisor who told him the account didn't have online banking so he had to go into a branch to order a cheque book. I am beginning to realise that the way most companies operate with these automated call centres make it very difficult for someone with a language disorder to access the services. How many elderly people live alone and end up in a state trying to phone about a bill and just can't navigate the call system. Why can't we telephon...
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